SHIPPING POLICY

We provide the following delivery options
(We do not ship to a PO Box):

 

Free Shipping:
Free Pre-paid shipping to stores across Canada by couriers for the Candy order $500 or more, EXCEPT "Nunavut, Alaska, Yukon, Northwest Territories and Remoted Islands in BC, PEI, Newfoundland and Labrador, where Freight charges will be 10% of Invoice.
 

Note:
For orders less than $500.00, a flat rate shipping fee of $25.00 will be charged.

 

Customer Pick-Up:

If you live in the Ontario area, please feel free to visit us, pick up your order, munch on some free samples, and skip the shipping costs!

Before stopping by, please wait until we contact you that your order is ready for pickup.
 

Note:
You will need to present valid photo identification (matching the name listed under the "Billing" section of your order confirmation receipt) when you pick up your order. If you plan to have someone else pick up your order, that person will need a copy of your photo ID (a clear image of your ID sent via a smartphone is sufficient).

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Please remember:

*** Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because we carry over 5,000 products and keep a limited inventory (so as to keep our inventory as fresh as possible), we may at times not have certain items in stock.

*** Once the product leaves our warehouse, there can be no returns for any reason.

*** We are not responsible for any heat-sensitive products during shipping or responsible for any damages caused by the courier. Some products may melt in transit depending upon the weather, but we will not be able to offer any refunds.

*** Black Cat Importers is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents, or third party carrier delays.

 

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